What’s in it for me?
For the project to get the commitment of the Managing Director (or equivalent) and so have the best chance of success, the Managing Director must connect the ERP implementation to improving the achievement of his or her business objectives. Similarly, everyone else must see how their objectives will be easier to achieve if they take the trouble to understand and contribute to the successful implementation.
The old term Manufacturing Resource Planning was always a handicap when it came to getting sales people and technical people interested; ERP - Enterprise Resource Planning - breaks down this traditional barrier at least. For anyone to benefit from ERP, everyone has to contribute; this is the key to ERP survival.
There has to be a common agenda throughout the business. To get the commitment from everyone, everyone has to believe their needs and objectives are addressed by the plan. Learning the tools and techniques to accomplish this is then relatively easy.